Delivery Policy

Dear Customer,
To minimize costs and to be environmentally friendly, we try to bring together as many orders as possible and to have them delivered at once. If you are in a hurry for special reasons, please contact us. There are costs associated with emergency service. For the normal delivery you will see the following condition:

ARTICLE 10 DELIVERY & EXECUTION

10.1 Unless otherwise agreed, delivery from Italy will be made directly to the customer by express courier and after receipt of payment.

10.2 The consumer is obliged to take over the goods purchased when they are available or delivered to him.

10.3 If the consumer refuses delivery or does not provide the information or instructions necessary for delivery, the item destined for delivery will be stored at the consumer’s risk after Terra Toscana has notified it.

10.4 If Terra Toscana and the Consumer agree on the delivery, the costs of the consumer will be borne. Shipping costs within the Netherlands are a standard amount.

10.5 If it has been agreed that the delivery will be carried out in phases, Terra Toscana may suspend the execution of those parts belonging to a subsequent phase until the consumer has approved in writing the results of the previous phase. [Staged delivery is possible when buying large lots, for further information make an appointment via info@terratoscanaonline.eu

10.6 If Terra Toscana requires data from the consumer in the context of the execution of the contract, the delivery period begins after the consumer has made this data available.

10.7 Terra Toscana undertakes to send the order within 3-5 working days from receipt of payment. However, the final delivery time will never exceed the specified delivery time of more than a week, unless there is a case of force majeure, it is not delivered within thirty [30] days, the consumer may dissolve the purchase free and without notice of default.

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